Reach Out to Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with registration, verification, payments or responsible gambling tools, agents are available via live chat, email or phone. Live chat suits quick queries; email is best for detailed account checks. We aim to respond promptly and can escalate payment or verification cases to specialist teams for faster resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, typical wait under 5 minutes) |
| General enquiries | [email protected] (email replies within 24 hours on business days) |
| Affiliate enquiries | [email protected] (partner and commission enquiries) |
| Phone | +44 20 7946 0832 (Mon-Fri, 09:00-18:00, call charges may apply) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 |
Email Assistance
Email is the best way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps us avoid delays and allows our team to respond fully to your enquiry.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day. Simple requests such as account queries, deposits and general information are usually resolved promptly, while more complex issues like account investigations, security checks or payments may take longer depending on their nature and any required documentation. We'll keep you informed throughout.
Feedback
Your feedback helps us improve ReelsOn. If you have suggestions, ideas or spot an issue, please tell us, we review every message carefully and use input to refine site features, promotions and player experience. Share thoughts via live chat or email at [email protected] and help shape a smoother, safer and more enjoyable casino for everyone.