ReelsOn Casino Privacy Policy

This Privacy Policy explains how ReelsOn collects, uses and protects personal information when you register, play or otherwise interact with our online casino services in the United Kingdom. We respect your privacy and aim to be clear about what we collect, why we hold it and how you can manage your data.

Types of data we collect

Personal data

When you open an account or contact us we collect personal information such as your full name, date of birth, email address, telephone number and residential address. We may also record identification documents submitted for verification and payment details required to process deposits and withdrawals.

Technical data

We collect technical information from your device and browser, including IP address, device identifiers, browser type, operating system and language settings. This helps us to deliver the site correctly, detect fraud and maintain security.

Transactional and activity data

We keep records of your account activity, bets and game history, deposits and withdrawals, bonus participation and any communications with our support team. This information is used for account management, transaction tracing and regulatory compliance.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity and enforce account security. Transactional data is used to administer gameplay, resolve disputes and detect suspicious behaviour. We also use aggregated, non-identifying data to analyse site performance and improve services.

Data protection practices

We take appropriate measures to protect stored information, including encryption of sensitive data in transit and at rest, access controls and routine security reviews. Access to personal information is restricted to staff and authorised third-party providers who need the data to perform their roles. We retain data only for as long as necessary to fulfil the purposes set out here and to meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable secure login, and provide tailored functionality. Third-party analytics and advertising partners may also place cookies to measure performance and serve relevant content. You can manage cookie preferences through your browser or via the site cookie settings.

Information sharing and third parties

We may share information with payment processors, identity-verification services, fraud prevention providers and other third parties who perform services on our behalf. We may also disclose information where required to prevent fraud, to comply with legal obligations, or to protect our rights. All third parties are contractually obliged to protect data and use it only for the purposes we specify.

Your rights

You have rights over your personal information, including the right to access the data we hold, correct inaccuracies, and request deletion where applicable. You may also object to or restrict certain processing and request portability of data in a common, machine-readable format where appropriate.

Access, correction and deletion

To access, correct or request deletion of your personal information please contact our support team through your account or the site contact options. We will respond to verifiable requests in line with applicable data-protection standards and may require proof of identity before making changes.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are significant we will notify account holders via the site or by email. Continued use of the service after an update indicates acceptance of the revised policy.