Responsible Gambling at ReelsOn Casino

At ReelsOn we take responsible gambling seriously. We want play to stay safe and under control, so we provide clear tools and guidance to help you manage your activity. This page explains what we offer, how you can limit your play, and where to find professional support if you need it.

Player protection principles

We aim to protect customers through practical measures that reduce harm and support informed choices. That means simple, accessible controls, fair account handling, and prompt responses if a player shows signs of difficulties. We encourage customers to set sensible limits and to seek help early if gambling stops being enjoyable.

Activity-control tools

You can use the tools in your account to manage play in real time. These include deposit limits, time limits, and session breaks. Tools are available from your account settings and can be adjusted to suit your needs. If you need help setting or changing limits, our support team can assist.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. You can lower limits immediately. Any request to raise limits may include a cooling-off period to help you reconsider.

Loss limits

Loss limits help you cap net losses over a chosen period. These limits prevent long sessions of chasing losses and give you clear boundaries on how much you are willing to risk.

Time limits and account breaks

Choose session length limits or take short time-outs from play. Time-outs can range from 24 hours to several weeks. Account breaks are easy to activate and block play while they are in force, giving you space to reassess your gambling.

Self-exclusion

If you need a longer break, you can self-exclude for a fixed period or permanently. Self-exclusion prevents you from accessing your account and making deposits during the chosen period. We will respect your decision and provide information on next steps for support and account closure if requested.

Signs of problematic behaviour

Be aware of warning signs such as spending more time or money than intended, borrowing to gamble, neglecting personal responsibilities, or feeling anxious about gambling. If you notice these behaviours in yourself or someone you know, consider using our controls or seeking support.

Tips for maintaining control

Set limits before you start, stick to a budget, avoid gambling when stressed or tired, and take regular breaks. Treat gambling as a form of entertainment with a fixed cost, not a way to make money. Share concerns with friends or family and use the account tools to enforce boundaries.

Professional help and support organisations

If you need professional help, please contact your GP or local health services. For specialist support in the UK, recognised organisations include GamCare and BeGambleAware, which offer advice, counselling, and helplines. If you are at immediate risk, contact emergency services.