User Terms and Conditions

This page sets out the terms and conditions that govern your use of ReelsOn’s online casino and related services. It explains the relationship between us and registered users, the rules you must follow when using the platform and how we administer accounts, payments and promotions. By registering an account and using our services you accept these terms, so please read them carefully and contact support if anything is unclear.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account details and for all activity that occurs under their account. You must provide accurate, complete and up-to-date personal information and notify us promptly of any unauthorised access or security breach. We may require verification documents to confirm identity, age and payment method ownership before allowing deposits, gameplay or withdrawals.

Each customer is permitted one personal account unless we have agreed otherwise in writing. We reserve the right to suspend or close accounts where we suspect fraud, abuse, multi-accounting, chargebacks, or other behaviour that breaches these terms. Self-imposed limits, time-outs and self-exclusion options are available to help manage play and take effect according to the settings you choose.

Eligibility requirements

You must be at least 18 years old to register and must be located in a jurisdiction where our services are available. By creating an account you confirm you meet these requirements and are legally permitted to gamble online. We may refuse registration or close accounts where eligibility cannot be confirmed or where local law prohibits access.

Acceptable platform use

Use of the platform must be lawful and in accordance with these terms. You must not use our services for money-laundering, financing illegal activity, or to conceal identity or location. The use of VPNs, proxy services or other tools intended to mask location or to circumvent geo-blocking or promotional rules is prohibited. Automated play, bots or any third-party software that interferes with normal play are also not permitted.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which are displayed with each offer. Bonus eligibility, wagering requirements, game contribution rates and expiry conditions will be set out in the promotion terms. Bonuses must be claimed and used in accordance with those rules. Any abuse of promotions, including creating multiple accounts to claim the same offer, may lead to forfeiture of bonus funds and related winnings.

Deposits and withdrawals

We accept a range of payment methods; available options will be shown in your cashier. Deposits are generally applied immediately, while withdrawals are subject to account verification and internal review. We may request additional documentation to confirm identity or source of funds before processing withdrawals. Limits, processing times and any third-party fees depend on the chosen payment method and are disclosed in the cashier.

Dispute resolution

If you have a complaint you should contact our support team in the first instance so we can investigate and respond. We aim to resolve disputes promptly and fairly. If you remain dissatisfied after internal review you may seek independent advice or other remedies available to you under the terms of the account agreement.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, payment arrangements, security practices or service improvements. Material changes will be posted on the site and, where appropriate, notified to account holders by email. Continued use of your account after changes have been posted constitutes acceptance of the updated terms.